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Customer Interview Script Template

For Keynote & Google Slides
Customer Interview Script Template graphic


(+VAT in EU)

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This is a template for helping you create great customer interview scripts (aka discussion guides). Make sure you've covered off the different sections that make up a good interview.

There are 11 pages that take you through the sections you should have in a typical hour long interview.

You can easily edit the script as you require by editing, adding, and removing different sections and altering the time for each section.

This template includes over 30 example questions to help guide the kind of thing you should be asking.


Set out as a Keynote and Google Slides presentation, you can customise the master slides as well as the content to create something that looks as you wish.

You will receive the Keynote template as a downloadable file and a link to the Google Slides presentation, as well as a couple of extra files...


PLUS! Paddy and Matt have recorded a 17 min screencast video where we go through the template so you can learn how to get the most out of it. Includes lots of experiences on putting together a great interview. You'll get a private link to it on Youtube.

PLUS! Includes a capture sheet for printing off and writing up your core findings for each person you interview.

AND Extra tips on conducting a good user interview, as well as advice about NDAs and recordings.

Who made this?

This template has been created by Matt Isherwood, a UX Consultant, and Paddy Long a user research and customer journey specialist. Between them they have over 20 years of experience.

Matt has over 10 years experience, mostly in working with growing web startups. He believes in backing up everything with evidence not assumptions and works in a lean way, often on small budgets. He also shares his knowledge through weekly articles and by teaching workshops.

Paddy has over 12 years experience, working with everyone from big companies such as IDEO and Emirates Airline to tiny startups. He’s an expert in interviewing customers and designing real life journeys and services.

Multi-pack: buy all the template packs & save 55%!

Get yourself the full set! Includes all of the contents from the Customer Interview Script, User Testing Report, UX Competitor Analysis Report, Website Analytics Research, and the Audience & Behaviour Canvases.

$22 $10

(+VAT in EU)

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