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Customer Interview Script Template

For Keynote, Powerpoint & Google Slides
Customer interview script template graphic


(+VAT in EU)

This is a template for helping you create great customer interview scripts (aka discussion guides). Make sure you've covered off the different sections that make up a good interview.

There are 12 pages that take you through the sections you should have in a typical hour long interview.

This template includes over 30 example questions to help guide the kind of thing you should be asking.

You can easily edit the script as you require by editing, adding, and removing different sections and altering the time for each section.


Set up so you can customise the style of the master slides as well as the content to create something that looks as you wish.

This template has been put together by two designers, who have over 20 years of UX and user research experience between them.

You will receive the Keynote and Powerpoint templates as downloadable files and a link to the Google Slides presentation, as well as a couple of extra files...


PLUS! I've also recorded a 10 min screencast video where I walk through the template so you can learn how to get the most out of it. You'll get a private link to it on Youtube.

PLUS! Includes a capture sheet for printing off and writing up your core findings for each person you interview.

PLUS! Extra tips on conducting a good user interview, as well as advice about NDAs and recordings.

Who made this?

This template has been created by Matt Isherwood, a UX Consultant, and Paddy Long a user research and customer journey specialist. Between them they have over 20 years of experience.

Matt has over 10 years experience, mostly in working with growing web startups. He believes in backing up everything with evidence not assumptions and works in a lean way, often on small budgets. He also shares his knowledge through weekly articles and by teaching workshops.

Paddy has over 12 years experience, working with everyone from big companies such as IDEO and Emirates Airline to tiny startups. He’s an expert in interviewing customers and designing real life journeys and services.

Multi-pack: buy 6 templates & save 65%!

$22 $7

.50 (+VAT in UK/EU)

All of the planning and reporting templates – includes the Keynote, Powerpoint and Google Slides versions – with all the walkthrough videos and extra content.

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